Posts Tagged ‘it’

In My Opinion, It’s Tinker Bell Dust!

June 4th, 2009

Everyone has seen the media reports on the $1.7 trillion of cost cuts being projected by health care leaders over the next decade, but does anyone really believe it? According to this group, the premises embraced that will lead to these cuts are based upon improving care for chronic diseases, reducing unnecessary care, and streamlining administrative costs. Included in this wish/promise list are cutbacks, commitments to permit fewer Caesarean sections, better back pain management, less use of antibiotics and a reduction in diagnostic imaging tests.

U.S. President Obama meets with health care executives at the White House on May 11 (Pete Souza)
U.S. President Barack Obama meets with healthcare executives at the White House on May 11 (Photo credit: Pete Souza)

The groups involved have made commitments to try to reduce medical errors, begin the use of common insurance forms, to initiate a reduction in patient re-admissions, to improve the efficiency of drug development, and to promote the expansion of in-home care. (The majority of the preceding information comes from an article by Janet Adamy entitled “Health Groups Detail Plans to Reduce Costs,” in the June 2nd Wall Street Journal. )

If you are reading this, and you are a health care professional, it may be reminiscent of listening to your three hundred fifty pound, five foot tall neighbor describing how he is going to get back into his size 34 Levi’s. It also reminds me of a conversation that I had about 22 years ago when a hospital vice president said to me, “We are going to begin putting  computers into the hospital, and they will reduce costs, lower the need for staff, and contribute to much higher efficiencies.” What part of this equation didn’t happen? Even at the little hospital from which I just retired, we went from two, to three, to four… to about a dozen experts in every aspect of computer technology, and IT has been a dominant part of the capital budget for over a dozen years. So, what’s wrong with this scenario? As the equipment became more sophisticated, more well trained experts were needed. The higher the cost of the equipment, the greater the overhead required for maintenance, and the larger the demand became for everyone in the facility to be computerized.

It is not my intention to be a complete cynic, but isn’t it true that tens of thousands of people who have become used to a certain standard of living will be controlling these cuts? If we could have improved chronic disease care, why wouldn’t we have done that already? It’s all about the reimbursement system. We are still reimbursing for sickness rather than wellness. How do we line up the incentives so that statements like “we will permit fewer Caesarean sections or we will initiate better back pain management” will not ring hollow as words directed toward placating the new President? Nowhere in the equation is there any reference to initiating tort reform. As long as doctors, hospitals, and other clinicians have to practice defensive medicine, we will not be able to reduce tests. We will not be able to reduce unnecessary costs.

pixie-dustl1Yes, of course a reduction in medical errors would be great. So would common insurance forms, and fewer re-admissions. I’m sure we will see our peers work diligently toward those ends, but, unless or until incentives are aligned, the system will continue to roll along pretty much as is. I’m not sure why the President hasn’t called me yet. Maybe it’s because he knows how I feel about tort reform. Maybe it’s because he knows that I’ll say that the list articulated in the opening paragraph is filled with smoke, or maybe it’s because, like all government-touted initiatives, it’s not supposed to actually come completely into play until two and possibly six years after he leaves office. That philosophy certainly didn’t work for our former Presidents, and, unless someone gets really serious about changing the way healthcare is delivered in the United States, these pledges will be just what they appear to be, “Tinker Bell dust!”

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HIMSS

April 15th, 2009

HIMSS, Healthcare, IT, health, information technology

If you’re interested in finding about everything that happened at the HIMSS 2009 Conference and Expo, don’t read on, because I’m just going to focus on four or five companies that captured my imagination there. There were hundreds and hundreds of vendors attempting to do business in the massive McCormick Convention Center in Chicago, and most of the participants were clearly interested in attracting some bailout money. My host for the week-end was Apptis, and a special thanks must go out to them for allowing me to grace their exhibit as an observer.

Genova Technologies
The companies that grabbed my attention were rather unique; neither the largest, nor the most aggressive. Not the end all and be all of IT, but niche players that had their acts together. Dawn Ainger, the President and COO of Genova Technologies was the first to garner my complete attention. She and her people had come up with a software platform that is uniquely positioned to change the entire concept of Continuing Medical Education. Just log onto their product for somewhere around $100 a month, and voila, everytime you research a patient’s ailment online you get CME credits backed by a major university. Next, she plans to expand to nursing education as well. My oh my, will that change plenty of lives? Our typical employed physician used to get an automatic $4,000 a year stipend for CME in our little rural hospital and never got credit for the work they were already doing. Nice job, Dawn.

logo_aclaim
Not that all of the products that captured my attention were produced by companies run by women, but a-claim was, and their President and CEO Mary Dees Griffith had come up with a similarly low cost solution to a major, ongoing problem. Get your a-claim software, and prequalify your patients on line, have them sign the authorization prior to being seen, and then ask them for their check or credit card for the co-pay that you now know will be approved. Nice job, Mary. Every physician’s office in the world should spend $100 or so a month for that one, because it could virtually eliminate their accounts receivables.

logo_lifelinks
As I was walking by Lifelinks, I noticed a butterfly logo and was curious as to what they did. Once again, their basic, get-you-in-the-door fee was about $100 a month, and that will get you access to live human beings on your lap top who can perform sign language interactively with your patients, or, if need be, Lifelinks will get you live and online someone who speaks whatever language your patient needs. Okay, so that’s probably not a big problem in a small town in Western Pennsylvania, but I’m sure it’s perfect for those offices in highly diverse regions of our country. More importantly, their literature pointed out a case in New Jersey where a physician had been sued and the patient won $400,000 because the doc told her he couldn’t afford a translator. Good job, guys. Wesley Waite, the COO, actually hit the keyboard, and a woman came up on the screen to interact with me personally in sign language. Amazing.

Gemalto, health, security, Netherlands
Gemalto,
a Dutch based company really grabbed my attention in the world of cyber security on a small, simple scale. Well, okay, not so small I guess. They have over 100 million of their devices already in use in the EU, but not too many in the US yet. The Gemalto team took us happily through the safety and security they can build into their smart cards to keep you from being hit with a major civil and/or criminal penalty for compromised information.

voalte_iphoneThe wildest display tucked in the back corner of one of the exhibit halls was a lime green and pink booth with the word, voalté across the top of their exhibit. A really nice guy named Oscar in pink scrubs and a black voalté teeshirt was my tour guide through I-phone heaven for nurses, techs, and other hospital professionals. What they have created with this system can only be described as remarkable. It shimmies, it shakes, it crawls on its belly like a reptile. Seriously, paging, messaging, dosing, you name it can all be communicated to your staff via the Apple iphone. No more overhead pages, no more, “I didn’t get that message,” no more I’m busy because if you are, that page keeps being passed along until someone isn’t busy. This Sarasota company is fresh, fun, exciting, and competent.

So that’s my little trip down HIMSS lane. Oh yeah and I got to have lunch with the brilliant Tony Chen of both HospitalImpact.org and SavvyDaddy.com fame. I encouraged Tony to follow his dreams, and he told me today in an E-mail that he is going to do just that. You go, Tony. And Neil Versel, the very talented free lance writer, journalist, and U2 fan nearly knocked me over at the entrance. I met Neil a few years back at a Web 2.0 conference in Chicago, and there were at least two or three other people there I had worked with over my 22 years in Healthcare Management. The biggest outcome?

My feet are still killing me.

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Like Deep Sea Fishing

February 2nd, 2009

Being a little older or just more chronologically mature makes this new life of consulting somewhat like snorkeling or even deep sea fishing for me. It’s a whole new world out there. If the total culmination of all of my experiences were listed on an 8½” x11″ sheet of paper in order of interest, category, and complexity, it would have to be written in 4 pt. type.

When it comes to prioritizing, cataloging, and quantifying my consulting practice desires, skills, knowledge base or just interests, this gets somewhat crazy at times.

For example: Planetree and the Samueli Institute have both captured my imagination and, I’m sure that over the years, I’ve captured theirs as well. Optimal Healing and Patient Centered Environments are my forte, my passion, and my love.

Do you know all about Web 2.0 …or 3.0, as some are calling it now? I’ve presented all over the United States and been featured on podcasts and webinars for years. How should you use Twitter, YouTube, and other streaming video platforms, Facebook, Blogs, Podcasts, Webinars, and other new technologies to move your business forward, to publicize your specialities, and to get your company’s name out there?

The actual science of microbiology is NOT necessarily one of my passions or deep skill sets, but running a research institute for nearly a dozen years that specialized in proteomics, genomics, biomedical informatics, and histopathology while interacting with the Department of Defense and Military medicine community certainly is a skill base developed through massive amounts of tears, sweat, and blood (my own). This information alone should be something that someone needs to know about on a regular basis.

The world of small and rural hospitals you say? My goodness, name someone who has had more “edgerunning” experience in this area than I have, and I’ll personally send them flowers. The growth, nurturing, care and feeding of a hospital that is smaller than 100 beds takes special stamina and a very positive mental outlook, because limited resources require unlimited creativity.

Economic Development through technology, healthcare, small businesses, and even tourism seems to have been a recurring theme in my world for decades. Jobs, Jobs, Jobs.

How about OC-48 dark fiber, telemedicine, teleradiology, telepharmacy, telecritical care, and teledermatology? Been there, done most of that, and have been working with groups and contacts who can add electronic medical records, disaster recovery/business continuity, data fusion centers, and other areas of specialty to your needs.

Interested in being an all-GE shop? Going completely digital? Having a 3T MRI with a breast coil? How about mobile PET/CT or the latest in mammography, and data repository technology? Okay, I’m not an expert, but I sure do have some interesting knowledge and amazing contacts here, and when it comes to breast care centers, we constructed one of the finest in the world.

Green? Wanna be green? Well, unlike Kermit’s song, it can be easy being green, and one of my current assignments involves everything green for schools, churches, and, most importantly, hospitals. How to get there, how to save, and most importantly, how to MAKE money from going green is currently something that we understand.

The Dean Ornish Coronary Artery Disease Reversal Program that we established is one of the best in the country, and we know how to set them up, run them, and help them prosper.

What about the World Health Organization? Work in the Netherlands, Croatia, Bosnia, Serbia, Montenegro, England, Italy, Greece, and even Africa interests me deeply, and my contact lists from those areas are very long indeed.

Construction? How to afford it? Alternatives to traditional methodologies, traditional financing, and Planetree design? Yep, we have that knowledge base, too.

Of course, there are things that you probably haven’t even considered: Wellness or EQ education, Patient Centered Care models, employee centered care to get you to patient centered care, the use of Markeking to grow your organization and to protect your position, and don’t forget: board relations, strategic planning, employee education, and, of course, nutrition.

Now, add to that this list of skills that SunStone brings to our table as well: the CDM, charge process, Compliance, Documentation Accuracy, Inpatient Coding and Compliance, Outpatient Charge Process Analysis, Outpatient Billing Maintenance, Pharmacy Revenue Cycle, Pricing, Recovery Audit Contractor Readiness, Reimbursement and Financial Analysis, Revenue Cycle, Transfer DRG’s and Workers’ Compensation Recovery.

IF YOU NEED US… Remember:

F. Nicholas Jacobs, FACHE
International Director
SunStone Consulting, LLC
1411 Grandview Avenue,
Suite. 803
Pittsburgh, PA 15211
nickjacobs@sunstoneconsulting.com

Home Office: 412-381-3136
Mobile: 412-992-6197
Fax: 866-381-0219

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